9Line for Cisco Unified Communications Manager (CUCM)
9Line for Cisco® Unified Communications Manager helps Cisco Collaboration customers in the United States and Canada meet the evolving state and federal regulatory requirements, protect your existing telephony investment, and achieve compliance with affordable licensing complementing your existing telephony licensing. Download the 9Line for CUCM Datasheet to learn more about the features and call architecture below.
All users are included in licensing with no extra device fees and may validate their location to ensure compliance with federal regulations requiring a validated address accompany 911 calls.
HELD Location Switching
Users with Webex registered to CUCM have the ability to utilize automatic location switching with HELD.
No DID's Required
Customers are not required to purchase any DID numbers as 9Line can be used alone to assign a DID at call time, which will remain allocated through the call life cycle.
SSO & API Ready
Customers have the ability to utilize Single Sign-On and APIs to further improve efficiency, usability, and security with all 9Line integrations.
How it works
Before the Emergency Call
• Tracking of on-premises devices through the 9Line Agent is achieved by matching MAC Address, IP Subnet, or Wi-Fi access point information to the physical location information provided by the end-user or telephony administrator.
• Organizations using Webex will have the ability to utilize HELD for setting user locations.
• Granular dispatchable location address information for both on-premises and off-premises users is validated and synchronized in the 9Line cloud portal, then stored and ready to be assigned when calling 911.
When an Emergency Call Occurs
• Cisco CUCM will send the call to the customer’s voice gateway (CUBE or other SBC), which sends the 911 call over the top via the Internet, securely encrypted if desired, to the highly available, active-active, 9Line session border controllers.
• When 9Line receives the call, a temporary DID is assigned.
• 9Line inserts metadata containing the address information set earlier by the user or the administrator.
• The call is presented to the responsible PSAP with the dynamic metadata information.
In Case of Disconnect
• The PSAP will attempt to call back the temporary DID previously assigned.
• 9Line converts the call to the original calling party number.
• 9Line sends the call back to the customer gateway, connecting the 911 dispatcher to the original directory number.