Why is Compliance Required?
New federal laws require businesses to comply with three phases of compliance regulations that began in 2020 and took final effect on January 6th, 2022.
If your company owns your phone system, or you are a service provider that installs or manages business phone systems, it is highly likely you will be affected by these new regulations.
9Line is uniquely positioned as the most affordable compliance solution for phone systems based on the Cisco and Microsoft Teams platforms.
Kari's Law Overview
Kari's Law has three components and went into effect February 17, 2020.
- First, your phone system must allow a user to dial 911 without any prefix or access codes.
- Next, a notification must be sent when 911 is called, including information about the caller, where they are, and a phone number to reach the 911 caller. Notifications are typically sent to a security guard or receptionist within the facility who can assist first responders find the 911 caller in an emergency.
- Last, a valid callback number (not the main company phone number) must be provided when 911 is called. If a disconnect occurs, this callback number is required to reconnect the 911 dispatcher with the caller.
Ray Baum Act Overview
Ray Baum's Act requires a "dispatchable location" to be included when 911 is called. A dispatchable location begins with the building's street address plus additional information such as room number, floor number, and other relevant information to help first responders find the caller. 9Line inserts this additional information in real-time and displays this on the screen of the 911 dispatcher. This law took effect for on-premises phones on January 6, 2021.
Remote workers (work from home) were covered with dispatchable location information as well, on January 6, 2022.