Cisco recently announced the End of Life (EOL) for its Unified Communications Manager (UCM) version 14, including associated Flex Subscriptions for on-premises deployments. This EOL means that Cisco will gradually phase out support and services, with key milestones marking the transition period. Customers are encouraged to begin planning their upgrades or migrations to newer versions to maintain uninterrupted service and support.
Cisco’s UCM is a core platform in the Unified Communications suite, widely used across industries for managing voice, video, messaging, and mobility. The EOL notification highlights the need for organizations relying on version 14 to explore options such as upgrading to Unified Communications Manager version 15.
At 9Line, we have extensively tested Cisco UCM version 15, confirming that it integrates smoothly with our service. Our tests ensure that the platform delivers accurate emergency call routing and location data transmission, which are critical for compliance with Kari’s Law and Ray Baum’s Act. This integration ensures that organizations using Cisco UCM will continue to benefit from a reliable, compliant 911 system as they prepare for future upgrades or replacements.
This serves as a notification for organizations to evaluate their communication infrastructures and proactively plan system upgrades, ensuring compliance with emergency communication regulations. By partnering with 9Line, organizations can ensure that their 911 solutions remain fully functional and compliant during and after the transition from Cisco UCM version 14. Contact 9Line to explore how we can support your transition and ensure continuous 911 compliance.
For more detailed information on Cisco’s EOL announcement, visit the Cisco UCM EOL page.